Common Questions


Here's a list of common questions homeowners ask about our community. If you don't find the answers you need, please contact us or the management company.

  • chevron_rightAre there any pet restrictions?
    Pets must be controlled by leash at all times. Pick up your pet’s poop, and obey all city and county rules. There are no off-leash dog parks nearby.
  • chevron_rightDo I need approval before changing something on my unit?
    Yes. Before you make any visible changes to the exterior of your unit—like garage doors, storm doors, windows, or adding plants to your landscaping—permission is needed from the Architectural Review Committee (ARC).
  • chevron_rightDo I need to sign up for notifications?
    If you’re registered, you’re good. The Association communicates primarily by email. So please make sure messages from “” and “” don’t get caught in your spam filter. Also check the community website for news and calendar updates.
  • chevron_rightIs there a community calendar I can download?
    An annual calendar may be available to print, if a community volunteer was able to create one this year. The best place to look for it will be the calendar page.
  • chevron_rightWhen does the snow removal service usually come through?
    The community's snow removal service usually comes around the end of a storm. If particularly heavy snowfall is expected, snow crews may come more than once during a storm and it may take multiple days to finish clearing walks, steps and porches. Service is provided according to the following snow removal matrix.
  • chevron_rightWhy am I being charged for cable service?
    If you're signing up for Comcast cable service in our neighborhood before August 14, 2021, make sure the service representative confirms you will receive—and not be charged for—basic cable. A discount for upgraded cable service may be available.
    If you don't ask for these features when you sign up, you might get charged more than you should. There have been cases where a new homeowner didn't know they had access to these benefits, and when asked about it Comcast refused to provide a retroactive refund. As counterintuitive as this is, it's happened to more than one homeowner in our neighborhood.
    The community's bulk service agreement for basic cable TV through Comcast expires August 14, 2021. Please contact the management company for the latest information.
  • chevron_rightWhy does our landscaping look unkept?
    It depends on the time of year, what kind of weather we're having, and how full our service provider's schedule is.
    Grass becomes dull and dormant in the winter, and a lawn takes time to "wake up" and return to its summer green. Some areas may need to be reseeded if they didn't survive. It takes time to watch and assess what areas will recover and and which ones will require attention.
    If there's a particularly hot summer, lawns may become stressed and begin turning brown. Our community is making efforts to install more xeriscaping to conserve water resources.
    Leaf removal typically takes place after the majority of leaves have fallen. Tall grasses and lilly stalks typically aren't trimmed until the spring.
    For more information, please contact our management company.